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    • FAQ's

    At Authentic Gates we pride ourselves on delivering the best quality workmanship and products that are long lasting as well as value for money. Over the years we have come across several frequently asked questions about our genuine timber gates and you can find the answers below.

    Questions
    1. What makes a gate "AUTHENTIC"?
    2. How long will it take to have my order delivered?
    3. Do any of the gates include painting?
    4. Do you offer a Warranty?
    5. Where are Authentic Gates products manufactured?
    6. What timber is used to make these gates?
    7. Who will install my gate/s?
    8. Are these gates weatherproof?
    9. What size posts will i need?
    10. What is the widest single gate I can order? Can I order a custom width?
    11. What do Authentic Gates generally weigh?
    12. How much will shipping add to my order?
     

    • What makes a gate "AUTHENTIC"?

      Only heavy duty galvanised bolts, brackets and hardware are used and good quality strap hinges, gudgeon pins, drop latches or chain.

      • Heavy-duty “square” washers [more clamping surfaces for bolts]
      • Minimum horizontal end grain [angled to shed rain]
      • All timber connections are vertical [self-draining when wet]
      • All nuts, bolts and washers are hot-dip galvanised [no rust problems]
      • Optional “Safe-Nuts” [increased security, no exposed bolt ends]
      • High-durability, full sized timber sections [built to outlast others]
      • You may find the occasional gum-vein, checking, cracks or splinters [indisputable evidence that this is real wood]
      • Hand selected seasoned Australian hardwoods [no “ex-rainforest” imports]
      • Fully bolted structure some screws; never any nails
      • Fully diagonal-bracing [no sagging]
      • Evenly spaced horizontal rails
      • All braces are at correct angles for optimum bracing [no sagging]
       
     

    • How long will it take to have my order delivered?

      All our handcrafted gates are made to order and are generally despatched within 6 weeks from receipt of payment. Please allow between 6-8 weeks to receive your order.

      If you have special needs or particular deadline, we will look at our production schedule and do our best to work to your requirements. Please call today if you would like to discuss this further.

       

    • Do any of the gates include painting?

      Currently we do not offer pre-painting of our products. All our gates are supplied in their raw state ready for oiling, staining or painting. Alternatively you may choose to let them weather naturally to acheive a silvery grey patina.

       

    • Do you offer a warranty?


      10-year-warranty.png

      All Timber Gates produced by Authentic Gates not only carry the stamp of true craftsmanship but are also fully supported by a 10 year warranty.

       

    • Where are Authentic Gates products manufactured?

      All our gates are manufactured here in our own Sydney factory.

       

    • What timber is used to make these gates?

      When sourcing timber, Authentic Gates selects only the finest and most durable, seasoned Australian Hardwoods. Hand selected from carefully managed and ‘sustained yield’ licensed forests, these timbers are then handcrafted into practical gates of natural beauty. 

       

    • Who will install my gate/s?

      Installation is very simple. If assistance is required, any reputable fencing contractor should be able to help with this.

       

    • Are these gates weatherproof?

      Because we only use seasoned Australian hardwood, Authentic Gates are naturally weather resistant. We do advise that you oil, stain or paint your gates to ensure you maximise their lifetime 

       

    • What size posts will i need?

      With heavy hardwood farm gates we recommend using round or square Ironbark posts that are at least 200mm in diameter. 

     

    • What is the widest single gate I can order? Can I order a custom width?

      Most of our single gate designs are available in individual widths up to a maximum of  3.6m. The Vineyard design is the only design that includes a 3.9m single span.  Any standard gate can be reduced to a smaller custom width at no charge.

      

    • What do Authentic Gates generally weigh?

      Made from durable Australian hardwood, most driveway gates weigh between 80 to 120kg per leaf. 

      

    • How much will shipping add to my order?

      FREE Shipping in NSW

      • Delivery within NSW is free to our nearest freight or transport depot in your area.
      • Delivery is free direct to site/property in greater Sydney metropolitan area, including out-lying districts.


      Shipping Fees outside NSW

      We can ship to virtually any address in Australia. Delivery outside NSW to our nearest freight or transport depot in your area will incur a flat rate surcharge per order as follows:

      • ACT - $55
      • NT   - $375
      • QLD - $270
      • SA   - $225
      • TAS - $300
      • VIC - $180
      • WA  - $375

     

    For peace of mind knowing that you are buying an authentic timber gate, order yours online with us. Browse our range of wooden gates here.
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